Appliances will be ready in 3-5 business days (Mon-Thurs) with the exception of unforeseen circumstances. Same day or next day rush cases are available for an additional fee. Production of each case is scheduled according to the date on the prescription form.
If for any reason we are unable to meet your requested delivery date, we will contact you as soon as possible. Out of town deliveries, add additional 3-5 business days. Shipping is not included. You may send your case by any means you choose (UPS, USPS, FedEx, etc.) We will return via UPS for a fixed S&H fee.
JOL provides FREE pick-up and delivery within city limits and out of area for an extra charge. Call for pick-ups after 1:00 pm are usually scheduled for the next business day.
It is your responsibility to provide us with any special hours of operation for you business (ie: closed, for lunch, close early, holiday hours, etc)
Answering machine is available outside regular business hours and is checked regularly.
JOL will provide you with RX forms and bags upon request.
GUARANTEE
JIMMY'S ORTHO LAB guarantees all appliances unconditionally against defects in materials, workmanship, fit and function for 30 days from date of delivery to the doctor's office.
We do not offer refunds, however we will correct or provide a new item to insure customer satisfaction. If we are unable to satisfy your needs, a credit will be issued upon return of the appliance.
All prices and fees are subject to change without notice.
PAYMENT POLICY
A statement of your account will be mailed to your business at the end of every month. All terms are due upon receipt. Electronic statements are available upon request. Past due balances will be assessed a 1.5% finance charge. Returned checks are subject to a $75 service charge.